Cancellation policy

Purchase Options & Cancellation Policy

At Jennasis, we strive to make your experience simple, flexible, and transparent. Below are the details of our purchase options and cancellation policies:

One-Time Purchases

Our products are available for one-time purchases with no commitment. Simply add your items to the cart, check out, and we’ll get to work preparing your order.

Subscription Options

For your convenience, we offer select products on a subscription basis so you never run out of your favorites.

Subscription Benefits:

  • Discounted pricing

  • Automated delivery on your schedule

  • Option to pause, skip, or modify your order at any time

Important Notes:

  • By signing up for a subscription, you agree to a minimum of 4 orders before cancellation.

  • Early cancellations before the 4-order minimum are subject to a $20 early termination fee.

To manage your subscription, log into your account , where you can:

  • Update delivery frequency

  • Change your products

  • Pause or resume your subscription

  • Cancel (if eligible)

Order Cancellations

We get it—life happens.

  • One-time orders may be canceled within 12 hours of purchase, as long as the order has not been processed or shipped.

  • Subscription orders must be adjusted or canceled at least 48 hours before the next billing cycle to avoid being charged for the upcoming shipment.

If your order has already shipped, it is considered final and cannot be canceled.

If you have any questions or need help managing your order or subscription, reach out to us at info@shopjennasis.com. We’re happy to assist you.