Shipping policy

Shipping Policy

At Jennasis, we know how exciting it is to receive something special in the mail—especially when it's crafted with love. Below is everything you need to know about how we ship your order.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays). Once your order is fulfilled, you will receive an email with your tracking information.

Please note: During high-volume periods or new product launches, processing times may be extended slightly. We appreciate your patience!

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic (U.S.): 3–7 business days

  • International: Varies by destination

Please note that shipping times are estimates and may be impacted by carrier delays, weather, or other unforeseen circumstances beyond our control.

PO Boxes & APO/FPO Addresses

We do ship to PO Boxes and military addresses. However, please be aware that delivery times may be longer in these cases.

Local Delivery or Pickup

(If applicable to your business)
Local delivery or pickup may be available in select areas. If this option is available, it will appear at checkout.

Lost or Stolen Packages

Once your order has been marked as delivered by the carrier, Jennasis is not responsible for lost, stolen, or delayed packages. If your package is missing, please:

  1. Double-check with neighbors or your local post office

  2. Contact the shipping carrier directly to file a claim

  3. Reach out to us at info@shopjennasis.com if you need help navigating the process

Shipping Damages

If your product arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damage. We will work with you to make it right.

For questions about your order, email us anytime at info@shopjennasis.com. Thank you for supporting Jennasis—we’re so grateful to be part of your healing journey.