Refund policy

Return & Refund Policy

At Jennasis, we stand behind the quality and integrity of our products. Due to the personal nature of our skincare and haircare items, all sales are final and we do not accept returns or exchanges for items that have been opened or used.

However, if your order arrives damaged or there is an issue with your shipment, we are happy to make it right.

Damaged or Incorrect Items

If your product arrives damaged, defective, or if you receive the wrong item, please email us at info@shopjennasis.com within 7 days of receiving your order. Be sure to include:

• Your order number

• A clear photo of the product and packaging

• A brief description of the issue

Once reviewed, we will issue a replacement or refund at our discretion.

Lost or Missing Packages

We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. If this happens, we encourage you to reach out to the shipping carrier directly to file a claim.

Cancellations

Orders can be canceled within 12 hours of purchase, as long as the order has not been processed or shipped. After that, the order is considered final.

Refunds (if approved)

Refunds will be issued to the original form of payment. Please allow 5–10 business days for your bank or credit card company to process the return.

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For any questions, please reach out to our team at info@shopjennasis.com. We're here to help!